IT Service Desk Support

Optional :
a) MCSA Certified (mandatory)
b) CCNA Routing and Switching
c) A+ certified
d) N+ certified
e) Basic knowledge in SQL.
f) Basic knowledge in Oracle Front-End support and other business applications support.
e) Software infrastructure and software support

B- Essential Technical Skills for All support engineers :
a) Installation of all windows office use operating system.
b) Administration and monitoring of all network & security services, including hardware and software infrastructure as well as user-level services, such as web and mail
c) All known support software installation/configuration capabilities.
d) Expert in MS office package.
e) Desktop PC upgrades and deployments
f) Java, HTML, XML, IIS, ASP, and JavaScript
g) Excellent understanding of Windows, both Server and Desktop
h) Some knowledge of Apple clients
i) Good working knowledge of Backup systems and schedules
j) Manage to deal with all well-known software/tools e.g. Adobe PDF, Network Monitoring Tool, Data Recovery software, System tuning Tools, Password Recovery Tools,
k) Management of local/network printers.
l) Knowledge about ITIL foundation v3.
m) Knowledge about virtualization
n) Knowledge about Voice over IP
o) Good knowledge in SQL
p) Ability to field Service Desk calls and coordinates problem resolution.
q) Exceptional oral and written communication
r) Hardware troubleshooting skills
s) Desktop/laptop/network troubleshooting skills
t) Installation of all windows office use operating system

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